IntraService: A Universal Service Desk System for Efficient Ticket Management
IntraService is a universal Service Desk system designed to automate ticket management processes, including the reception of requests from clients and users, data processing, and data management. The application is an add-on to the main product, which comes with a web interface. To use IntraService, you need a license for the primary product and configure the application with the URL, login, and password.
The application is easily customizable to work both within the company and for external clients. It is an Android-based application that allows users to manage tickets on-the-go. The key features of the application include a list of requests based on the saved filters, the ability to search for requests, create requests, assign deadlines, assign executors, change status, and add comments. Clients can also track the status of their requests using the application.
